At Suvidha Manufacturer (operated by Greentech Engineering), we recognize that your privacy is of utmost importance. This Privacy Policy details how we collect, handle, store, and protect your personal and business information when you visit our website, submit quote inquiries, or purchase industrial machinery.

1. Information We Collect

We only collect relevant details necessary to fulfill machine orders and provide customer support, including:

• Contact Details: Full name, business/company name, delivery address, pincode, contact phone number, and email address.
• Transactional Information: Details regarding the products ordered, quantity, date of purchase, and payment status (we do not store sensitive credit/debit card numbers or CVV on our servers).
• Communication Records: Customer service communications, feedback, and quotation inquiries submitted via forms or WhatsApp.

2. How We Use Your Information

We utilize the collected information strictly for legitimate commercial purposes:

• To process, dispatch, and coordinate transportation of your machinery orders.
• To generate valid commercial tax invoices and documentation.
• To provide warranty support, technical assistance, and after-sales service.
• To send order status notifications, tracking details, and updates regarding product updates.

3. Data Protection & Security

We adhere to strict data security measures:

• All data communication on our website is secured using 256-bit SSL (HTTPS) encryption.
• We never sell, rent, trade, or disclose your personal details to third-party advertising companies.
• Access to your order details is restricted solely to authorized operational staff and logistics partners responsible for shipment delivery.

4. Third-Party Sharing

We share information only with essential service providers necessary to complete business operations, such as:

• Logistics & Transport Carriers: To enable physical delivery of machines to your destination address.
• Payment Gateways / Banks: To process secure transactions and issue verified invoices.
• Statutory Authorities: Only when legally required in compliance with applicable Indian laws and regulatory procedures.

5. Cookies & Website Analytics

We use standard technical cookies and tracking tools (such as Google Analytics) to improve website performance, understand user browsing behavior, and optimize user experience. You can manage or disable cookie settings in your browser at any time.