At Suvidha Manufacturer, customer satisfaction, transparency, and product reliability are our highest priorities. As a premier manufacturer of Paper Plate Making Machines, Dona Making Machines, Thali Making Machines, and Industrial Equipment, we provide clear and fair return, replacement, and refund policies.

1. 7-Day Return & Replacement Policy

We offer a 7-Day Return & Replacement Window from the exact date of delivery under the following conditions:

• Manufacturing Defect: If the machine exhibits an unresolvable structural, motor, or electrical defect upon delivery.
• Transit Damage: If the machine was damaged during shipping or surface transportation.
• Incorrect Item Received: If the model, specifications, or dies delivered differ from what you ordered.
• Missing Parts or Accessories: Any missing die molds, control panels, or components noted upon delivery.

2. How the Return & Replacement Process Works

3. Refund Terms & Timelines

• Inspection & Approval: Once the returned machine is received at our manufacturing plant and inspected, your refund approval is communicated within 2 to 3 business days.
• Online Payments (UPI / Net Banking / Cards): Refund is credited directly to your original payment method within 5 to 7 business days of approval.
• Cash on Delivery (COD) / Bank Transfer Orders: Refunds are transferred via direct bank transfer (NEFT / IMPS / RTGS) or UPI to the customer's verified bank account within 3 to 5 business days.
• Zero Deduction on Valid Claims: For defective or damaged goods, no restocking or reverse freight fees will be deducted from your refund.

4. Return Shipping Charges

• For Defective, Damaged, or Incorrect Shipments: 100% Free. Suvidha Manufacturer will bear all return transportation and reverse freight logistics costs.
• Pre-Dispatch Cancellation: If you cancel your order prior to factory dispatch, a 100% full refund will be processed immediately without any cancellation charges.

5. 1-Year Warranty & Onsite Service Support

Beyond the 7-day return period, your machine remains protected under our 1-Year Manufacturer Warranty:

• Free replacement of defective electrical components, sensors, and mechanical gears.
• Dedicated video-call technical support for initial machine setup, die calibration, and operational training.
• Onsite engineering visits available across major industrial hubs in India.

6. Non-Returnable Conditions

Returns cannot be accepted in the following specific cases:

• Damage caused by customer misuse, improper electrical voltage/phase connection, unauthorized alterations, or failure to follow the operation manual.
• Normal wear-and-tear consumables (such as cutting blades, heater coils, springs) after standard operational usage.
• Return requests initiated after the expiration of the 7-day delivery window (warranty service will apply instead).